TELURE TERMS OF SERVICE
Last Updated: 8/27/2026 Effective Date: 8/26/2026
These Terms of Service (the "Agreement") are entered into between TELURE LLC, a North Carolina limited liability company ("Telure," "we," "us," or "our"), and the business entity that subscribes to the Service ("Customer," "you," or "your").
By creating an account, clicking to accept these terms, executing an order form that references them, or accessing or using the Service, you agree to be bound by this Agreement. If you are accepting on behalf of a business entity, you represent that you have authority to bind that entity, and "Customer" refers to that entity.
If you do not agree to this Agreement, do not access or use the Service.
1. THE NATURE OF THIS SERVICE Read this section before any other. It defines what the Service is and, more importantly, what it is not. ### 1.1 What the Service does Telure provides a software system of record. The Service allows Customer's authorized personnel to record observations they make during inspections, checks, and maintenance activities; to record equipment information Customer supplies; to receive reminders based on schedules and intervals Customer configures; to be notified when publicly available recall data appears to match equipment Customer has registered; and to generate exports of the records Customer's personnel have created. ### 1.2 What the Service is not THE SERVICE IS A DOCUMENTATION AND RECORD-KEEPING TOOL. IT IS NOT A SAFETY SYSTEM, A SAFETY DEVICE, OR A SAFETY-CRITICAL SYSTEM.
Specifically, and without limitation, the Service does not and does not purport to:
(a) Perform, conduct, or supervise any inspection of any facility, equipment, structure, surface, or apparatus.
(b) Determine, certify, verify, assess, or express any opinion as to whether any equipment, facility, structure, surface, apparatus, or condition is safe, serviceable, fit for use, compliant, or suitable for any purpose.
(c) Certify, verify, or establish compliance with any law, regulation, ordinance, code, standard, industry practice, guideline, insurance requirement, or manufacturer specification.
(d) Replace, supersede, modify, or serve as a substitute for any manufacturer's manual, instructions, service bulletin, inspection procedure, maintenance requirement, or specified service interval. Where the Service and a manufacturer's documentation differ in any respect, the manufacturer's documentation governs.
(e) Constitute legal advice, risk management advice, engineering advice, insurance advice, or professional advice of any kind.
(f) Guarantee, warrant, or represent that records generated through the Service will be sufficient, admissible, adequate, or persuasive in any legal proceeding, insurance claim, underwriting review, regulatory inspection, audit, or other proceeding, or that such records will produce any particular outcome in any such matter.
(g) Reduce, limit, transfer, or affect Customer's legal liability, insurance premiums, insurance coverage, or exposure to claims.
(h) Identify, detect, discover, or warn of any hazard, defect, deficiency, wear, damage, or unsafe condition. The Service records only what Customer's personnel choose to record. It has no ability to observe Customer's facility.
1.3 Customer retains all responsibility
Customer is solely and exclusively responsible for the safety of its facility, equipment, personnel, members, guests, and program participants; for determining what inspections and maintenance are necessary and at what frequency; for actually performing those inspections and that maintenance; for the competence, training, and qualifications of the personnel who perform them; for the accuracy and completeness of everything entered into the Service; for all decisions about whether equipment is placed into, removed from, or returned to service; and for compliance with all applicable laws, regulations, standards, insurance requirements, and manufacturer specifications.
Use of the Service does not transfer, share, reduce, or otherwise alter any of these responsibilities in any respect.
1.4 Independent obligations
Nothing in the Service relieves Customer of any obligation to register equipment directly with manufacturers, to monitor manufacturer communications and public recall sources independently, to maintain records required by any law, regulation, insurer, or manufacturer, or to respond to any safety notice, recall, or bulletin.
2. DEFINITIONS "Authorized User" means an individual employed or engaged by Customer whom Customer has authorized to access the Service under Customer's account, and to whom Customer has issued individual credentials.
"Customer Data" means all data, records, entries, inspection results, equipment information, photographs, incident reports, notes, and other content submitted to or created within the Service by Customer or its Authorized Users.
"Export" means a document generated by the Service that compiles Customer Data for a specified scope and date range.
"Record Entry" means a discrete submission of Customer Data through the Service's capture functions, including inspection item results, incident reports, equipment status changes, and event log entries.
"Service" means the Telure web application, associated mobile-installable interfaces, and related functionality made available by Telure under this Agreement.
"Third-Party Access Link" means a scoped, time-limited link generated by Customer permitting a non-account holder, such as an insurance broker, underwriter, or service vendor, to view or interact with a defined subset of Customer Data.
3. ACCOUNTS, USERS, AND CREDENTIALS ### 3.1 Account registration Customer must provide accurate, current, and complete information when creating an account and must keep that information updated. ### 3.2 Individual attribution is a condition of use The evidentiary value of the Service depends on each Record Entry being attributable to a specific individual. Accordingly:
(a) Customer must issue individual credentials to each Authorized User and must not permit credential sharing. A shared front-desk or station display may remain signed in for viewing schedules and task lists, but the Service requires the individual credential of the person who performed the work before a Record Entry is captured, and Customer must not circumvent that attribution.
(b) Customer must promptly deactivate credentials for any individual who leaves Customer's employment or ceases to be authorized.
(c) Customer is responsible for all activity occurring under its account and its Authorized Users' credentials, whether or not authorized by Customer.
(d) Customer must notify Telure promptly upon becoming aware of any unauthorized access or credential compromise.
3.3 Misattribution
Customer acknowledges that a Record Entry attributed to an individual who did not create it is a false record that carries the appearance of authenticity. Telure has no ability to verify that the person using a credential is the person to whom it was issued. Customer bears sole responsibility for credential hygiene and for the accuracy of attribution.
3.4 Acceptable use
Customer and its Authorized Users must not: submit information known to be false or misleading; attempt to circumvent, defeat, or manipulate the Service's timestamping, attribution, or immutability functions; access the Service other than through interfaces Telure provides; reverse engineer, decompile, or attempt to derive source code; resell, sublicense, or provide the Service to third parties except through Third-Party Access Links as contemplated here; use the Service to store data unrelated to Customer's facility operations; or interfere with the Service's operation or security.
4. CUSTOMER DATA ### 4.1 Ownership As between the parties, Customer owns all Customer Data. Telure claims no ownership interest in Customer Data. ### 4.2 License to Telure Customer grants Telure a non-exclusive, worldwide, royalty-free license to host, store, transmit, process, display, and reproduce Customer Data solely as necessary to provide, maintain, secure, and support the Service, and to perform Telure's obligations under this Agreement. ### 4.3 Accuracy Telure does not review, verify, validate, correct, or audit Customer Data. Telure makes no representation as to its accuracy, completeness, or truthfulness. Customer is solely responsible for what its personnel enter. ### 4.4 Personal information Customer Data may contain personal information about Customer's employees, members, guests, and program participants, including individuals who are minors, and may include photographs, injury descriptions, and incident narratives.
(a) Customer is the controller of that personal information. Telure processes it solely on Customer's behalf and on Customer's instructions.
(b) Customer represents and warrants that it has all rights, consents, notices, and legal bases necessary to submit that information to the Service and to permit Telure's processing of it.
(c) Customer is responsible for compliance with all applicable privacy, data protection, and records laws with respect to that information.
(d) Customer must not submit to the Service any information that Customer is prohibited from disclosing to a service provider, or any category of sensitive information beyond what the Service's intended functions require.
4.5 Aggregated and anonymized data
Telure may compile aggregated, de-identified statistical information derived from use of the Service, provided that such information does not identify Customer, any individual, or any facility, and cannot reasonably be used to do so. Telure may use such information to operate, analyze, improve, and describe the Service.
5. RECORD IMMUTABILITY ### 5.1 How the Service handles submitted records The Service is designed so that a Record Entry, once submitted, is not editable or deletable through any function of the Service by any user, at any permission level, including Telure's own support and administrative personnel. Corrections are made by creating a new amendment entry that references the original. The original remains in the record. Amendment history is displayed in the interface and included in Exports.
Each Record Entry carries a server-generated timestamp. Where an entry is captured while the device is offline, the Service records both the time of capture and the time of synchronization, and both appear in the record and in Exports.
5.2 Scope of this description
Section 5.1 describes the Service's design and current functionality. It is not a warranty that the Service is free of defects, that no software error could ever affect stored data, that data cannot be altered through means outside the Service such as compromise of Telure's infrastructure providers, or that any record will be treated as reliable or admissible by any court, insurer, regulator, or other party.
5.3 Exports reflect gaps
Exports display periods in which no Record Entry exists as gaps rather than omitting them. Customer acknowledges that an Export may therefore show that scheduled checks were not recorded. Telure will not remove, suppress, conceal, or alter gap indicators, backdate any entry, or generate any Export that misrepresents the underlying record, on Customer's request or otherwise.
6. RECALL MONITORING ### 6.1 What the recall function does Where the Service includes recall monitoring, it periodically queries publicly available recall data sources and compares that data against equipment information Customer has entered. Where an apparent match is identified, the Service generates an alert. ### 6.2 Limitations (a) The Service monitors only the sources it is configured to monitor. It does not monitor all sources of recall or safety information, and does not receive direct notice from manufacturers.
(b) Matching depends entirely on the accuracy and completeness of equipment information Customer has entered. A serial number entered incorrectly, or equipment not entered at all, will not match.
(c) Public sources may be incomplete, delayed, inaccurate, or unavailable. Manufacturers may issue safety notices that never appear in the sources monitored.
(d) The Service may generate matches that do not in fact apply to Customer's equipment, and may fail to generate matches that do.
6.3 No reliance
CUSTOMER MUST NOT RELY ON THE SERVICE AS ITS SOURCE OF RECALL OR SAFETY NOTICE INFORMATION. Customer remains solely responsible for registering equipment with manufacturers, monitoring manufacturer and regulatory communications directly, and responding to every recall and safety notice regardless of whether the Service identifies it.
7. THIRD-PARTY ACCESS LINKS ### 7.1 Customer controls disclosure Customer determines whether to generate a Third-Party Access Link, to whom it is provided, what scope of Customer Data it exposes, and how long it remains valid. Generating and distributing such a link is a disclosure of Customer Data by Customer to a third party. Customer is solely responsible for that disclosure and for the recipient's use of the disclosed data. ### 7.2 No relationship with recipients A recipient of a Third-Party Access Link is not a party to this Agreement and is not a customer of Telure. Telure makes no representation to any such recipient and owes them no duty. Telure disclaims any relationship of reliance with insurers, brokers, underwriters, vendors, attorneys, or any other recipient of Customer Data. ### 7.3 Link security Customer acknowledges that anyone who obtains the link URL may be able to access the data within its scope for the duration of its validity. Customer is responsible for transmitting links securely and for revoking them when no longer needed.
8. FEES, PAYMENT, AND TAXES ### 8.1 Fees Customer pays the fees stated on the order form, sign-up page, or other document by which Customer subscribed. Fees are stated per location per month or per location per year unless otherwise specified. ### 8.2 Payment Fees are billed in advance and charged automatically to the payment method on file through Telure's third-party payment processor. Customer authorizes those charges on a recurring basis. All fees are non-refundable except as expressly stated in this Agreement or as required by law. ### 8.3 Failed payment If a payment fails, Telure may retry the charge and may suspend the Service after fourteen (14) days' written notice. Suspension does not relieve Customer of the obligation to pay accrued fees. Customer Data is retained during suspension in accordance with Section 10. ### 8.4 Taxes Fees are exclusive of sales, use, and similar taxes. Customer is responsible for such taxes other than taxes on Telure's income. Where Telure is required to collect such taxes, they will be added to the invoice. ### 8.5 Price changes Telure may change fees effective at the start of any renewal term on at least sixty (60) days' written notice. Any founding-customer or promotional rate identified in writing as locked or lifetime is not subject to change and survives for as long as Customer's subscription remains continuously active. A lapse in subscription terminates any such rate.
9. TERM AND TERMINATION ### 9.1 Term This Agreement begins on the effective date of Customer's subscription and continues for the subscription term stated at sign-up, automatically renewing for successive terms of equal length unless either party gives notice of non-renewal at least thirty (30) days before the end of the then-current term. ### 9.2 Termination by Customer Customer may terminate at any time effective at the end of the then-current billing period. Fees already paid are not refunded. ### 9.3 Termination by Telure Telure may terminate or suspend this Agreement immediately on written notice if Customer materially breaches this Agreement and fails to cure within thirty (30) days of notice; if Customer fails to pay fees when due after the process in Section 8.3; if Customer's use creates a legal or security risk to Telure or others; or if Customer attempts to defeat or manipulate the Service's timestamping, attribution, or immutability functions. ### 9.4 Discontinuation of the Service Telure may discontinue the Service in whole on at least ninety (90) days' written notice, in which case Telure will refund any prepaid fees covering the period after the discontinuation date and will make Customer Data available for export throughout the notice period and for the retention period in Section 10.
10. DATA RETENTION, EXPORT, AND DELETION ### 10.1 Export during the term Customer may generate and download Exports of Customer Data at any time during the subscription term. ### 10.2 Post-termination retention Following termination or expiration for any reason, Telure will retain Customer Data and make export functionality available for a period of ONE (1) YEAR. ### 10.3 Deletion after the retention period After the retention period, Telure may permanently delete Customer Data. Customer is solely responsible for exporting and independently retaining any records it needs before that date. Telure has no obligation to retain Customer Data indefinitely and is not a records custodian for Customer. ### 10.4 Records preservation obligations Customer acknowledges that Customer, not Telure, bears any legal obligation to preserve records, including any obligation arising when litigation is reasonably anticipated. Customer must not rely on Telure's retention practices to satisfy any preservation obligation. Where Customer applies a litigation hold within the Service, that hold operates only within the Service and only for as long as Customer's subscription remains active. ### 10.5 Termination while records are subject to hold If Customer terminates while any litigation hold is active within its account, Customer must export the affected records before termination takes effect.
11. LEGAL PROCESS If Telure receives a subpoena, court order, discovery request, or other legal demand for Customer Data, Telure will, unless legally prohibited, notify Customer promptly and before producing anything, provide Customer a reasonable opportunity to object or seek protection, and produce only what is required. Telure will not voluntarily produce Customer Data to a third party absent legal compulsion or Customer's written authorization. Customer is responsible for Telure's reasonable costs of responding to legal process arising from Customer's records or activities.
12. SERVICE AVAILABILITY AND SUPPORT ### 12.1 No uptime commitment Telure does not commit to any specific level of availability, uptime, or performance. The Service may be unavailable due to maintenance, provider outages, or causes outside Telure's control. ### 12.2 Offline operation Certain capture functions are designed to operate while a device is offline, with synchronization on reconnection. Telure does not warrant that offline capture or synchronization will function without interruption or data loss. Customer should confirm synchronization before relying on any entry as recorded. ### 12.3 Availability is not a substitute for operations Unavailability of the Service does not suspend, excuse, or reduce any inspection, maintenance, or safety obligation Customer has. Customer must maintain a means of performing and recording required activities when the Service is unavailable. ### 12.4 Support Telure provides support by email during normal business hours. Telure will make commercially reasonable efforts to respond promptly. No response time is guaranteed.
13. EARLY ACCESS AND BETA FEATURES Features identified as early access, beta, preview, or founding-customer features are provided as-is, may be modified or discontinued at any time, may contain defects, and are excluded from any commitment or representation in this Agreement. Customer's use of such features is at Customer's own risk.
14. INTELLECTUAL PROPERTY ### 14.1 Telure's rights Telure retains all right, title, and interest in the Service, including all software, interfaces, designs, documentation, checklists, templates, mappings, and improvements. No rights are granted except the limited access right in Section 14.2. ### 14.2 License to Customer Subject to this Agreement and payment of fees, Telure grants Customer a non-exclusive, non-transferable, revocable right to access and use the Service during the term for Customer's internal business purposes. ### 14.3 Exports Exports generated from Customer Data belong to Customer. Customer may use, retain, and distribute them without restriction. Customer may not alter an Export in any way that misrepresents the underlying record or the fact that it was generated by the Service. ### 14.4 Feedback If Customer provides suggestions, feedback, or ideas about the Service, Telure may use them without restriction, attribution, or compensation. Customer retains no rights in any implementation of such feedback.
15. CONFIDENTIALITY Each party will protect the other's confidential information with at least reasonable care, use it only to perform under this Agreement, and disclose it only to personnel and contractors bound by comparable obligations. Confidential information excludes information that is or becomes public without breach, was known without obligation before disclosure, is independently developed, or is rightfully received from a third party. Either party may disclose as required by law, subject to Section 11 where Customer Data is involved. Customer Data is Customer's confidential information.
16. PUBLICITY Telure may not identify Customer by name, logo, or facility, quote Customer, or describe Customer's use of the Service in any public or marketing materials without Customer's prior written consent, except as separately agreed in an order form, pilot agreement, or founding-customer agreement. Consent may be revoked prospectively on written notice.
17. WARRANTIES AND DISCLAIMERS ### 17.1 Mutual Each party represents that it has authority to enter this Agreement and that doing so does not breach any other agreement. ### 17.2 Disclaimer EXCEPT AS EXPRESSLY STATED IN THIS AGREEMENT, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TELURE DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
TELURE DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; THAT DEFECTS WILL BE CORRECTED; THAT DATA WILL NOT BE LOST OR CORRUPTED; THAT ALERTS, REMINDERS, OR NOTIFICATIONS WILL BE DELIVERED, DELIVERED ON TIME, OR RECEIVED; THAT RECALL MATCHING WILL IDENTIFY ANY OR ALL APPLICABLE RECALLS; OR THAT USE OF THE SERVICE WILL ACHIEVE ANY PARTICULAR RESULT, INCLUDING ANY LEGAL, REGULATORY, INSURANCE, OR SAFETY OUTCOME.
17.3 Notifications specifically
CUSTOMER ACKNOWLEDGES THAT REMINDERS, ESCALATIONS, DUE-DATE ALERTS, AND RECALL NOTIFICATIONS ARE CONVENIENCES ONLY. CUSTOMER MUST NOT RELY ON THEM AS THE MEANS BY WHICH IT LEARNS OF ANY OBLIGATION, INTERVAL, OR SAFETY NOTICE. FAILURE OF ANY NOTIFICATION TO ISSUE OR ARRIVE DOES NOT EXCUSE ANY OBLIGATION OF CUSTOMER.
18. LIMITATION OF LIABILITY ### 18.1 Exclusion of indirect damages NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOST GOODWILL, OR LOSS OF DATA, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF ADVISED OF THE POSSIBILITY. ### 18.2 Cap TELURE'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICE, WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, WILL NOT EXCEED THE TOTAL FEES PAID BY CUSTOMER TO TELURE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. ### 18.3 Personal injury claims specifically TELURE IS NOT LIABLE FOR ANY CLAIM ARISING FROM INJURY, DEATH, OR PROPERTY DAMAGE OCCURRING AT CUSTOMER'S FACILITY OR IN CONNECTION WITH CUSTOMER'S EQUIPMENT, OPERATIONS, PROGRAMS, OR PERSONNEL, INCLUDING ANY CLAIM THAT THE SERVICE FAILED TO IDENTIFY, RECORD, PREVENT, WARN OF, OR MITIGATE ANY CONDITION, HAZARD, DEFECT, OR OMISSION. THIS ALLOCATION OF RISK IS A MATERIAL BASIS OF THE BARGAIN AND IS REFLECTED IN THE FEES. ### 18.4 Exceptions The limitations in this Section do not apply to Customer's payment obligations, either party's indemnification obligations under Section 19, or liability that cannot be limited under applicable law.
19. INDEMNIFICATION ### 19.1 By Customer Customer will defend, indemnify, and hold harmless Telure and its members, officers, employees, and contractors from any third-party claim, and all resulting damages, losses, liabilities, settlements, and reasonable attorneys' fees, arising from or relating to: Customer's facility, equipment, operations, programs, personnel, members, guests, or participants; any injury, death, or property damage occurring at or in connection with Customer's facility; Customer Data, including its accuracy, its content, and Customer's right to submit it; Customer's disclosure of Customer Data to any third party, including through Third-Party Access Links; Customer's breach of this Agreement or violation of applicable law; and any claim that Customer's use of the Service satisfied, or was represented as satisfying, any legal, regulatory, insurance, or safety obligation. ### 19.2 By Telure Telure will defend, indemnify, and hold harmless Customer from any third-party claim that the Service, as provided by Telure and used in accordance with this Agreement, infringes a United States patent, copyright, or trademark, and will pay resulting damages and costs finally awarded or agreed in settlement. This obligation does not apply to claims arising from Customer Data, from modification of the Service by anyone other than Telure, or from combination of the Service with anything not provided by Telure. ### 19.3 Procedure The indemnified party must promptly notify the indemnifying party of any claim, give the indemnifying party sole control of the defense and settlement, and provide reasonable cooperation. Failure to notify promptly relieves the indemnifying party only to the extent it is prejudiced.
20. MODIFICATIONS TO THIS AGREEMENT Telure may modify this Agreement by posting an updated version and notifying Customer by email at least thirty (30) days before the changes take effect. Changes apply as of the effective date. If a change materially and adversely affects Customer, Customer may terminate before the effective date and receive a pro-rata refund of prepaid fees for the unused portion of the then-current term. Continued use after the effective date constitutes acceptance.
21. GOVERNING LAW AND DISPUTES ### 21.1 Governing law This Agreement is governed by the laws of the State of North Carolina, without regard to conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply. ### 21.2 Venue The parties submit to the exclusive jurisdiction of the state and federal courts located in Wake County, North Carolina. ### 21.3 Jury waiver EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL IN ANY PROCEEDING ARISING OUT OF THIS AGREEMENT. ### 21.4 Limitations period Any claim arising out of this Agreement must be brought within one (1) year after the cause of action accrues.
22. GENERAL 22.1 Entire agreement. This Agreement, together with any order form or pilot agreement referencing it, is the complete agreement between the parties and supersedes all prior discussions. Where an executed order form or pilot agreement conflicts with this Agreement, that document governs as to the conflicting term.
22.2 No reliance. Customer has not relied on any representation, statement, demonstration, marketing material, or assurance not expressly set out in this Agreement.
22.3 Assignment. Neither party may assign this Agreement without the other's written consent, except that either party may assign in connection with a merger, acquisition, or sale of substantially all assets, on written notice.
22.4 Independent contractors. The parties are independent contractors. Nothing creates a partnership, joint venture, agency, or employment relationship.
22.5 No third-party beneficiaries. This Agreement creates no rights in any person who is not a party, including insurers, brokers, vendors, members, guests, program participants, or their families.
22.6 Force majeure. Neither party is liable for failure to perform due to causes beyond its reasonable control, excluding payment obligations.
22.7 Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary and the remainder will continue in effect.
22.8 Waiver. Failure to enforce any provision is not a waiver of it.
22.9 Notices. Notices to Telure go to legal@telure.co and 305 Danube St, Raleigh NC 27615. Notices to Customer go to the email on the account. Notices are effective on receipt, or on the next business day if sent by email.
22.10 Survival. Sections 1, 4.1, 4.3, 4.4, 5.2, 10, 11, 14, 15, 17, 18, 19, 21, and 22 survive termination.