Support
Support is by email, answered by a person who climbs. We aim to reply within one business day (US Eastern) — faster when something is affecting your ability to record work.
Product support
support@telure.coSomething broken, something confusing, or something the product should do and doesn't.
Billing
billing@telure.coInvoices, payment methods, plan questions, cancellation.
Privacy & legal
legal@telure.coPrivacy rights requests, legal notices, questions about the Terms of Service or a Third-Party Access Link.
Everything else
hello@telure.coIdeas, partnerships, or just talking shop about inspection routines.
What to include
Your facility name, what you were trying to do, what happened instead, and a screenshot if there is one. If it happened during a check, the approximate time helps — every entry is timestamped, so we can usually find the exact moment.
Quick answers first: the FAQ covers the questions we hear most — front-desk mode, offline capture, what happens to records if you cancel.
One thing support can never do: edit or delete a submitted record, for you or for us. Corrections are made as visible amendments — that constraint is the product, and it holds for our own staff too.
If the Service is unreachable, capture doesn’t have to stop: checks recorded on a device that’s offline sync when the connection returns, with both timestamps preserved. And your safety obligations never depend on our uptime — keep a fallback method for recording required work.